Last updated: May 1, 2024
At Splash Day Charters, we understand that plans can change. That's why we've designed our refund policy to be as straightforward and customer-friendly as possible.
You can cancel your booking up to 7 days before your sail date and receive a 100% refund of any payments made, no questions asked.
If we need to cancel due to weather conditions, you'll receive a full refund or the option to reschedule to another available date.
For cancellations made within 7 days of the sail date, please contact us directly to discuss your options.
To request a refund, simply email us at [email protected] with:
We'll process your refund within 5-7 business days of receiving your request.
Refunds will be issued to the original payment method used for the booking. The time it takes for the refund to appear in your account may vary depending on your card issuer or bank, but it usually takes 5–10 business days.
If you have any questions about our refund policy, please don't hesitate to contact us at:
[email protected]